Last Updated: 25 February 2025

At Grabyoume, we strive to ensure your satisfaction with every purchase. Please review our policy carefully before initiating a return or refund request.

Important Notes

• Sale Items: Products purchased during sales or promotions are final and not eligible for return, exchange, or refund.
• Product Disclaimer: Colors may vary slightly from website images due to lighting or post-production enhancements.

Eligibility for Returns

1. Timeframe: Returns must be requested within 7 days of delivery.
2. Condition:
   • Items must be unused, unworn, unwashed, and in original packaging.
   • Brand tags and plastic seals must be intact. Removed tags/seals void eligibility.
3. Non-Returnable Items:
   • Sale items, gift cards, international orders, and products with damaged/missing tags.
   • COD charges are non-refundable.

Return Process

1. Initiate a Request:
   • Submit a return request using our Contact Us pages with clear photos/videos showing tags and seals.
2. Approval & Pickup:
   • Approved returns will be picked up within 4–5 business days.
   • Two pickup attempts will be made. If unsuccessful, ship the item to:
     [Insert Return Address Here]
3. Inspection & Refund:
   • Refunds are processed within 3–5 business days after inspection.
   • A ₹100 logistics fee will be deducted from your refund.

Refund Policy

• Refunds are issued using the original payment method.
• Exceptions:
  • Gift cards are refunded as store credit only.
  • COD refunds exclude delivery charges.

Cancellations

1. Pre-Shipment:
   • Cancel orders via your “My Account” page or by contacting support before shipping.
2. Pre-Orders:
   • Cancellations are Quality/Quantity Issues
3. Post-Shipment:
   • Orders cannot be canceled once shipped. Refusing delivery will trigger a return (refund per policy).

Quality/Quantity Issues

• Report defects or missing items within 24 hours of delivery via email at [email protected]. Include photos/videos for resolution.

Contact Us

For assistance, contact our support team:
📧 Email: [email protected]
📞 Phone/WhatsApp: [+91 9863498497] (Mon-Sat, 10 AM – 6 PM IST)